Contact details:
https://mtbtravel.nl is part of TS MTB Adventure, Teslastraat 22 – Haarlem +31 626889547/+31 634992457

Sebastiaan de Graaf & Mischa van de Laar are the Data Protection Officers of TS MTB Adventure. They can be reached via [email protected]

Personal data that we process
TS MTB Adventure processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data that we process:
– First and last name
– Gender
– Date of birth
– Place of birth
– Address details
– Phone number
– Email address
– Bank account number
– Other personal data that you actively provide, for example in correspondence and registration forms

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via [email protected], then we will delete this information.

For what purpose and on what basis do we process personal data?
TS MTB Adventure processes your personal data for the following purposes:
– Processing your booking
– Sending our newsletter and/or advertising brochure
– To be able to call or email you if this is necessary to carry out our services
– To inform you about changes to our services and products
– TS MTB Adventure also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision-making
TS MTB Adventure does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being (for example an employee of TS MTB Adventure) in between. TS MTB Adventure does not use computer programs or systems except for the mail.
Payments are made via STO guarantee, for which TS MTB Adventure does not use a computer system.

How long we store personal data
TS MTB Adventure does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

(Category) personal data > Retention period > Reason
Personal details > 1 year > newsletter
Address > 1 year > newsletter
email address > 1 year > newsletter
other personnel data > 1 year > newsletter
bank details > are not saved > payment is guaranteed via STO

Sharing personal data with third parties
TS MTB Adventure only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use
TS MTB Adventure only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by TS MTB Adventure and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to [email protected].

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

TS MTB Adventure would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data
TS MTB Adventure takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact us via [email protected].