Warranty arranged: VZR Guarantee
To comply with the legally required guarantee, MTBTravel uses VZR Garant, a guarantee scheme recognised by the Authority Consumer and Market (ACM). You can check this via the VZR Garant participant page (www.vrz-garant.nl/deelnemers). All information about VZR Garant can be found at www.vzr-garant.nl. For each (travel) offer by MTBTravel on this website, you can read whether the VZR Garant guarantee is applicable. In the guarantee scheme you can read what the guarantee entails and which conditions apply. You can find this guarantee scheme on the VZR Garant website (www.vzr-garant.nl/downloads).
The operation
If the VZR Garant guarantee applies to your booking, you will not pay the travel sum to MTBTravel, but to the third-party account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Authority for the Financial Markets (AFM). This foundation guarantees your travel sum until after the end of your booking. The day after completion, the travel sum will be released to MTBTravel,. Should MTBTravel, before the end of your booking become financially insolvent, VZR Garant will carry out the guarantee. In the guarantee scheme you can read how you can claim it in that case.