Contact details:

This website is part of Orange Mountain Experience, De Veert 30 – Nieuwe Niedorp +31 622139115

Jesse van Koersveld is the Data Protection Officer at Orange Mountain Experience. He can be contacted at info@mtbtravel.nl.

Personal data that we process
Orange Mountain Experience processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data that we process:
– First and last name
– Gender
– Date of birth
– Place of birth
– Address details
– Phone number
– Email address
– Bank account number
– Other personal data that you actively provide, for example in correspondence and registration forms

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@mtbtravel.nl and we will delete this information.

For what purpose and on what basis do we process personal data?
Orange Mountain Experience processes your personal data for the following purposes:
– Processing your booking
– Sending our newsletter and/or advertising brochure
– To be able to call or email you if this is necessary to carry out our services
– To inform you about changes to our services and products
– Orange Mountain Experience also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making
Orange Mountain Experience does not make decisions based on automated processing on matters that can have (significant) consequences for individuals. These are decisions taken by computer programmes or systems, without involving a human being (for example, an Orange Mountain Experience employee). Orange Mountain Experience does not use computer programmes or systems, except for email.

How long we store personal data
Orange Mountain Experience does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

(Category) personal data > Retention period > Reason
Personal details > 1 year > newsletter
Address > 1 year > newsletter
email address > 1 year > newsletter
other personnel data > 1 year > newsletter
bank details > not stored > 

Sharing personal data with third parties
Orange Mountain Experience only provides information to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use
Orange Mountain Experience only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimise our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Orange Mountain Experience, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation specified by you.

You may send a request to access, correct, delete, or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@mtbtravel.nl.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Orange Mountain Experience would also like to point out that you have the option to file a complaint with the national supervisory authority, the Information Commissioner's Office. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data
Orange Mountain Experience takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at info@mtbtravel.nl.